RESPONSIBILITIES:
Policy, Systems & Procedure Development

• Ensure the design and documentation of new solutions according to business processes and requirements documentation, aligned with architectural guidelines.
• Provide input into solution architecture for all new applications to be developed.
• Conduct walkthrough of new solutions with Developers, Testers & Enterprise architect.
• Provide applications support as per agreed SLA.
• Resolve support requests. g) Ensure the design and documentation of system enhancements according to BRS.
• Provide input into solution architecture for all enhancements and new systems to be developed.
• Identify and analyse Non-Functional Requirements and include in technical documentation. j)

Assist with quality reviews.

• Provide input to the scoping and estimation process.
• Ensure projects are running smoothly for the unit.

Core Strategic Objectives Development

• Resolve stakeholder enquiries in given time frame.
• Ensure limited number of stakeholder complaints are received by ensuring effective systems.
• Attend all JAD sessions, sprints, scrums and walkthroughs for new application development and enhancements.
• Propose feasible recommendations for solution improvement per project.
• Obtain and implement approvals for recommendations proposed.

People Management & Ethical Leadership

• Commit to the performance contracting and review process in a timely manner.
• Abide by the NSFAS Code of Conduct. Standards of behaviour and ethical principles that all NSFAS employees must adhere to, in order to maintain the integrity and reputation of the organization.
• Familiarize with the code and ensure that their actions and behaviour are in line with its principles at all times.
• Maintaining confidentiality, avoiding conflicts of interest, and treating colleagues and stakeholders with respect and professionalism.

Stakeholder Management & Relationships

• Ensure effective communication and smooth operation of activities. Software development team point of contact for project resources, consultants, service providers, responding to queries and complaints, and providing necessary information to stakeholders.
• Responsible for disseminating relevant information to stakeholders such as technical documentation, applications architecture, technical understanding of applications/systems to enable knowledge sharing. Communicating updates, changes, and other important information related to systems or applications, ensuring that stakeholders are informed and up to date.
• Provide input towards internal audits for the unit and work with the auditor general when needed.

Ensuring that all records, processes, and procedures are accurate, up-to-date, and compliant with internal policies and external regulations.

• Participate in NSFAS wide service delivery efforts through partnership, engagement, collaboration, and seeking and sharing of information as required. Collaborating with other departments and stakeholders to improve service delivery, seeking feedback, and sharing relevant information to improve overall organizational performance.
• Attend to and resolve internal client requests. Ensuring that all requests are logged, prioritized, and responded to in a timely and effective manner, keeping management informed of progress.
• Engage with colleagues using team dynamics, strong interpersonal skills, be able to work collaboratively with colleagues, and foster a positive and productive work environment. Be active listener, providing constructive feedback, and working towards common goals

Project Management & Leadership

• Support the Project Manager with all the internal and external ICT related projects in the unit

Ensuring compliance with the implementation of project requirements

• Ensure communication among project team regarding ICT projects.
• Participate in regular project meetings, gather information as required and lead the process regarding software development and participate in internal/external audits if needed.
• Support the project team and aid to ensure that projects are adhered to. Work closely with other team members to ensure that compliance is maintained.
• Ability to effectively communicate with stakeholders, ensuring that all relevant information is disseminated promptly and accurately. Demonstrate strong software development skills to enable project execution and other project-related documentation

Risk, Compliance Monitoring & Evaluation

• Assist in formal submissions of documents to the unit, timely and in compliance with legal or process requirements.
• Identify potential risks and implement appropriate risk management strategies.
• Stay up to date with ICT Governance legislative compliance requirements and ensure that all policies and procedures are adhered to accordingly.

Information & Knowledge Management

• Conducting research and analysis to identify the information and data requirements of the ICT department and the talent acquisition team.
• Collaborating with ICT team members and talent acquisition team members to understand their data and information needs and requirements.
• Identifying and evaluating various software tools and systems that can be used to store, manage, and analyse data and information related to talent acquisition.
• Coordinating with the ICT team to implement and configure the selected software tools and systems.

Reporting & Accountability

• Organizing and maintaining accurate records: responsible for keeping track of schedules, appointments, and deadlines. Creating and maintaining a filing system for documents, reports, and other important information.
• Preparing reports prepare reports on a regular basis. This could include tracking expenses, monitoring progress on projects, and analysing data.
• Communicating effectively: communicating with multiple stakeholders, such as the executive you are supporting, other team members, and external partners. It is important to be able to communicate clearly and professionally, both verbally and in writing.
• Managing budgets: responsible for managing budgets and ensuring that expenses are within budget. This requires keeping track of expenses and reconciling accounts.
• Monitoring progress on tasks and projects: It is important to keep track of tasks and projects, including deadlines and progress updates. Ensure that everything is on track and that deadlines are met.
• Providing feedback and suggestions for improvement: have a unique perspective on the organization and may be able to identify areas where improvements can be made. Providing feedback and suggestions for improvement can help to make the organization more efficient and effective.

DESIRED SKILLS AND EXPERIENCE
Minimum requirements:

• NQF Level 7 in Information technology, Computer science or related.
• 5 years’ experience and background in software development.
• 5 years relevant experience in systems analysis and design
• Knowledge in different programming languages.
• Knowledge of systems thinking.
• Knowledge and background of software development lifecycle.

Preferred

• Post graduate degree in relevant field
• 7-10 years’ experience in Software Development Life Cycle.