Requirements :

• An appropriate, recognized three-year National Diploma/ Degree (NQF Level 6/7) qualification in Information Technology/ Information Systems/ Computer Science plus a minimum of 3 years extensive experience in an ICT operational customer service environment at a supervisory level at a post equivalent to salary level 7/8. A+/ITIL Foundation Certificate;
• knowledge of call management and call handling tools and knowledge of legislative frameworks within the public sector will be an added advantage. Ability to work under pressure. Good verbal and written communication skills.
• Service delivery innovation skills. Client orientation and customer focused. Ability to take initiative and make decisions. Ability to analyse and develop reports for presentation to senior management. A valid South African driver’s license.

Duties :

• Lead and manage the IT provisioning team to ensure high performance and professional development. Oversee the deployment and maintenance of IT infrastructure and software. Develop and implement IT provisioning policies and procedures to ensure compliance and efficiency. Collaborate with other GDE business units to understand their IT requirements and provide appropriate solutions.
• Monitor and manage the cost-effective use of IT resources. Stay updated with the latest technology trends and best practices to continuously improve IT provisioning processes.
• Forecast and plan infrastructure requirements to ensure ongoing delivery of agreed IT services. Determining the availability requirements of the business and matching these to the capacity of the IT infrastructure. Measure and monitor Availability,
• Reliability and Maintainability on an ongoing basis. Work at reducing the frequency and duration of incidents. Ensure corrective actions for downtime are identified and implemented.