Website Telesure Investment Holdings (TIH)
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
Job Purpose
- Obtain information from insured or designated persons for the purpose of validating claims using all resources available.
Responsibilities
Customer Management (Internal)
- Help manage customer by carrying out standard activities to complete the customer request.
Data Collection & Analysis
- Ask questions, collect data from a variety of sources, analyse information and investigate claim.
Work Scheduling and operational compliance
- Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
Administration
- Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
Correspondence
- Respond to routine requests using telephonic conversation or emails (internal and external).
Document Management
- Create, organise and maintain files containing the correspondence relating to policies and matters.
Document Preparation
- Prepare and manage claim documentation for customers.
Up-sell Customer Propositions
- Identify a selection of products or services that may meet the customer’s requirements, explain the product/service features influence the customer to add additional
Education
- Grade 12/ SAQA Accredited Equivalent (Essential); FAIS Regulatory Qualification (Essential); RE 5 (Essential); Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous); Class of Business Certification (Essential); STI Qualification (Essential); RE 1 (Advantageous); AIISA/FIISA qualification (Advantageous)